Making a Claim

We can help you start your claim

Any accident can be very frustrating, but it can feel even worse if it wasn’t not your fault. Fortunately, we can help you claim compensation for your injury and the effects it’s had on your day-to-day life.

The compensation you receive can help to cover the financial and emotional impacts, such as:

If you’d like to find out more about how the claims process works, visit our claims process page. Or, you can get in touch with us for free on 0800 234 6438. We’ll never push you into making a claim – we’ll give you free, friendly advice and can let you know whether we think you may can make a claim.

Different Types of Accidents

No two accidents or injuries are the same, so you might be feeling unsure whether you’ll be able to make a claim.

Simply put, it’s likely we can help you if:

The quickest way to find out whether you could make a compensation claim is to speak to one of our advisors on 0800 234 6438. But we’ve listed some examples below of the types of accidents we’ve helped people with in the past – you can click on each for more information:

DID YOU KNOW: If you are involved in an accident with a driver who isn’t insured, or who leaves the scene and then can’t be traced, it is still possible to claim compensation.

About your compensation amount

Because some cases can be very complicated, there are too many variables for us to be able to tell you straight away how much compensation you’ll receive – it’s simply too early in the process.

However, to get a rough idea of what your compensation figure might be, you can try our claims calculator. Your solicitor will also be able to give you some guidance on this, and will keep you updated as your claim progresses.

All our claims are made on a no win no fee basis, which means you won’t have to pay your solicitor’s fee if your claim isn’t successful. But if you do win your claim and receive compensation, then you’ll need to pay your solicitor as a percentage of the money you get. But you’ll know how much this will be before starting your claim, and it won’t take up more than 25% of your compensation.

The process of making a claim

Below we’ve broken the claims process down into three simple steps. During your claim, a lot of the paperwork will be handled by your solicitor, so you don’t need to worry about being left out of your depth.

Filing a claim

If you decide to go ahead with your claim, your solicitor will pass the details of your case on to a court, so that they can let the other party know about your intention to claim against them.

This is done using a ‘Particulars of Claim’ form, which your solicitor will help you to fill out – it will include the details of your accident and injury. A template of the letter sent out can be found at the Ministry of Justice website.


In some cases, the other party will admit fault for your accident straight away, and will start the process of negotiating your compensation.

Your solicitor will have a lot of experience helping people to make personal injury claims, so they’ll make sure you get the right amount of compensation.


If the other party denies ‘liability’ (refuses to accept that it was their fault), then your case might need to go to court. Although this sounds daunting, your solicitor will be on-hand to help you, and it’s possible that you won’t even need to appear in person.

The court will decide whether your injury was the other party’s fault, and how much compensation you should receive.

Making a claim on behalf of someone else

In some cases, it might not be you who was injured, but a loved one. We may be able to help you make a claim on their behalf.

There are a number of reasons why someone might not be able to claim for themselves – for example, they might be under the age of 18, or they may be physically unable to claim because of their injuries.

When you speak to us, we can talk you through the process of claiming on somebody’s behalf. In some cases, we made need consent from the person you’re calling on behalf of, so it’s worthwhile having them nearby.

Getting in touch

Suffering because of someone else’s negligence simply isn’t fair, and you have every right to claim compensation for any effects your injury has on you and those around you. Getting free advice is the first step, and it’s completely free to speak to our advisors.

When you contact us, we’ll ask you to explain what happened during your accident, how your recovery is going, and any impacts your injury has had on your life. We’ll also be happy to answer any questions you might have.

Then, we’ll let you know if we think you do have a claim and will ask for your permission to put you in contact with a solicitor – you can say no, but if you do decide you’d like to go ahead then you’ll be put in contact with an experienced solicitor for a further free consultation.

If you’re feeling ready to talk about your experience, or the experience of a loved one, you can reach us on 0800 234 6438, or fill in one of the secure contact forms on this page.

How Much Could You Claim?

Does your claim qualify? Get free, no obligation advice!

Or call free on
0800 234 6438

Find out how we handle your details in our privacy policy.

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How Much Could You Claim?

Does your claim qualify? Get free, no obligation advice!

Or call free on 0800 234 6438

Find out how we handle your details in our privacy policy.