Supermarket Accident Compensation Claims

Supermarket owners have a duty to keep visitors safe

Suffering from any injury can be a shocking and embarrassing experience. And because we visit shops and supermarkets so often, nobody expects to become injured while shopping.

Unfortunately, accidents in supermarkets are quite common and can sometimes cause painful injuries with long recovery times. But it can be even more difficult to come to terms with an injury if it happened because the supermarket failed to keep you safe.

Managers and staff have a legal duty to make sure all visitors are kept as safe as possible – for example, this includes making sure spillages and wet surfaces are cleaned up and dried quickly, and that aisles are free of obstacles and hazards.

It’s easy to blame yourself after an accident in a public place – but if you think it might have been caused by the supermarket’s negligence, then we may be able to help you make a claim.

You can get in touch with us for free on 0800 234 6438 to find out who might be responsible for your accident. We’ll never pressure you into claiming, so if you’re just looking for answers to your questions we can help with that too.

Causes of supermarket accidents

One of the most commons causes of supermarket accidents is wet floors leading to slips and falls. Floors can often become wet as a result of people’s wet shoes when it’s raining outside, or because of a spillage.

To reduce the chances of slips, supermarkets should clean up spillages and dry off wet surfaces as quickly as possible – and they should put a wet floor sign out to warn customers in the meantime.

If shelves aren’t stacked properly then items can fall, which can cause head injuries, especially if the item fell from a high shelf.

Trips are also common in supermarkets. Staff should keep aisles and walkways clear of trip hazards, such as trolleys and roll cages, so that customers don’t trip or bump into them. They should also make sure the floor is clear of products and items from restocking.

Accidents can happen in the carpark as well as in the actual shop. This means pavements and walkways should be maintained, as potholes or loose paving slabs can be a dangerous trip hazard.

Legal responsibilities of the supermarket

There are several pieces of legislation which are in place to keep visitors and staff safe in supermarkets. We’ve listed some of these below:

Claiming for an accident while working in a supermarket

It’s not just customers who are at risk of supermarket accidents. Working in a supermarket can involve heavy lifting and working in warehouses or stock rooms, and this comes with its own set of risks.

Your employer should give you training on how to lift heavy objects safely and should make sure there’s enough staff available to lift particularly heavy items. You should also be trained more generally on safe work practices.

If you’ve been injured while working in a supermarket, then you might be feeling unsure whether your employer might be responsible. The best way to find out is to get in contact with us for free on 0800 234 6438 – one of our advisors will be able to let you know.

If you do go ahead with your claim, your compensation will be paid by your employer’s insurance company which means they’ll never be left with a bill they can’t afford.

It would also be illegal for them to treat you any differently or dismiss you because of your claim, so you don’t have to worry about your job security either.

How much compensation could you receive?

The amount of compensation you could receive for a supermarket accident can vary hugely from case to case. This is because our solicitors look at each claim on an individual basis so they can make sure you receive all the money you deserve.

For example, they’ll take into consideration all the following and more:

Because each case varies so much, it’s difficult to say exactly how much you could receive before starting your claim, but your solicitor will be able to give you a guideline figure once they’ve found out a bit more about what you’ve been through.

What’s no win no fee and how does it help?

Quite simply, no win no fee means that if your case isn’t successful, then you won’t have to pay any money. Almost all of our supermarket claims are made on a no win no fee basis, which takes the financial risk out of your case because you’ll never be left out of pocket.

If your case is successful, your solicitor will charge you a ‘success fee’ which you’ll need to pay as a percentage of your compensation. However, you can rest assured that this will be a small amount of the money you receive (maximum 25%) and will have been discussed and agreed before starting your claim.

Starting a supermarket accident claim

Starting a supermarket accident claim with us is easy. First, we’d recommend getting in touch on 0800 234 6438 while the accident’s still fresh in your mind. There’s also a time limit of three years after your injury to start a claim, so it’s best to get started as soon as possible.

When you speak to us, we’ll ask you some questions about what happened and the effects your injury has had. We’ll then let you know whether we think you’ll be able to make a successful case.

There’s no obligation to go any further. But if you’d like to and you give us your permission, we’ll find the right solicitor and can put you in touch with them on the same call.

They’ll speak to you for free and will be able to answer any more questions before getting in touch with the other party and negotiating on your behalf.

How Much Could You Claim?

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How Much Could You Claim?

Does your claim qualify? Get free, no obligation advice!

Or call free on 0800 234 6438

Find out how we handle your details in our privacy policy.