Claiming for Supermarket Slips, Trips and Falls

I’ve been injured in a supermarket slip. What should I do?

Hundreds of shoppers are injured in supermarkets every year. These injuries can be quite serious. They are often caused by wet floors, obstacles in the aisles, falling objects and broken pavement in the parking lot.

The same goes for any shop: supermarket owners have a duty of care to ensure that shoppers are safe while on their property. It makes no difference if you were injured in a Tesco, ASDA, Aldi, Morrisons, Sainsbury’s, Lidl, Waitrose or any other local supermarket, if the supermarket does not take reasonable care and you’ve been injured as a result, there is a good chance that you’re eligible to make a claim for compensation.

If you would like to get free, no obligation legal advice please call us on 0800 234 6438 or fill out the online claim form.

Does my injury need to be recorded in their accident book?

If you are involved in a supermarket slip, trip or fall, there are a couple of things you can to do help improve the chances of your claim’s success. First, you should be sure to report the incident to the manager, or the customer service desk, of the store. This will include filling out an accident report form. If accident forms are not the regular procedure of that supermarket, you should ask the manager to have your accident properly recorded in the store’s accident book. Either way, there is an official record of the accident. This will definitely help out in court.

Second, you should find out if there were any shoppers that acted as witnesses to your accident. Ask for their names and contact information so that they can confirm your accident if need be. If possible, you should also take photos of the scene of the accident, perhaps of the wet floor without a warning sign or the broken pavement in the parking lot. By gathering evidence of the accident, you have a better chance of being successful in your claim.

The seriousness of a supermarket slip injury

Although it may be tempting to view a slip in a supermarket as a fairly trivial incident – more likely to cause embarrassment than anything worse – the truth of the matter is that such falls can often result in serious injury, particularly if the person involved is older with more brittle bones or happens to have landed particularly badly.

Figures collected by the Health and Social Care Information Centre – a body which collates figures on patient interaction with hospitals in the UK – reveal that falls which took place involving slipping, tripping or stumbling on the same level resulted in 94,332 admissions to hospital during the year 2014-15. Other figures collected in 2013 found that the top three injuries caused by apparently trivial falls of this kind were:


Legal responsibilities of the supermarket

The legal duty of care which the operators of a supermarket owe to the people who visit to shop there are enshrined in several pieces of legislation. The Occupiers Liability Act 1957 states that the people responsible for the upkeep of any premises should take reasonable steps to ensure that the environment is safe for anyone who visits. What this means in practical terms, since the risk inherent in any public place can never be completely eliminated, is that the operators of the supermarket will be regarded as having behaved in a negligent manner if they allow hazards which are known or could have been predicted to stay in place, and these hazards then result in someone injuring themselves.

This statutory duty overlaps with the legislation set out in the Health and Safety at Work Act 1974, which compels employers to ensure that any workplace, such as a supermarket, is maintained in a safe condition for both members of staff and anyone affected by their work. This duty includes taking steps to control the risk of slips and trips.

The Management of Health and Safety at Work Regulations 1999, requires employers to assess risks, including the risks or trips and slips, and take steps to deal with them.

The Workplace (Health, Safety and Welfare) Regulations 1992 states that floors have to be in good condition and free from obstructions, allowing people to move around safely.

Taken together, this adds up to a powerful network of legislation setting out the responsibility of the operators of a supermarket. If the supermarket in which you slipped failed to meet these standards then you may well have been the victim of negligence, and thus will be able to claim compensation.

DID YOU KNOW: Health and safety within the retail sector is normally enforced by the local authority.

How do I speak to an injury lawyer about making a claim?

We have a network of trusted and qualified injury solicitors all across the UK. We can help put you in touch with the perfect personal injury professional for your claim. Plus, many of our law firms and lawyers will even agree to represent your case on a no win no fee basis!

What are you waiting for? Your compensation awaits! Contact us today to get the ball rolling.

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Does your claim qualify? Get free, no obligation advice!

Or call free on 0800 234 6438

Find out how we handle your details in our privacy policy.