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Optician Negligence Claims

What is optician negligence?

Optician negligence is the failure of an optician to provide you with a ‘reasonable standard of care’.

All opticians have a duty to give you a high standard of treatment and to avoid causing you further harm. If they’ve failed to uphold this duty then your eyesight may have been damaged, which can have a serious effect on your quality of life as well as your mental health.

If you or a loved one has been harmed because of a mistake, misdiagnosis or negligent treatment by an optician, then we know how unfair and frustrating this can be. An expert solicitor can help you get the compensation you need to cover the costs of your injury, as well as the wider impact it’s had on your life.

If you’re interested in making a claim, would like to find out more, or need clarification on whether you could make a case, you can get in touch with a trained legal adviser for free on 0800 234 6438 – or you can fill in one of the secure contact forms on this page and they’ll call you back.

Find out more about medical negligence claims

Types of optician negligence

Because the eyes are such a delicate part of the body, even a small medical mistake can cause permanent damage to your sight. We’ve listed some of the main types of optician negligence below:

Another common example of negligence is the wrong strength of glasses or contact lenses being prescribed. Over time, this can damage your eyesight – you may then need corrective surgery to get your vision back to how it was, although in severe cases the damage can be permanent.

As well as affecting your ability to see, optician negligence can also lead to complications such as:

No matter what type of eye injury you’ve suffered, we may be able to help you claim if it was caused by an optician’s negligence and you first realised you received negligent treatment within the last three years.

Laser eye surgery errors

Laser eye surgery is becoming increasingly common. The procedure involves cutting open the cornea and reshaping it using a laser, and it’s usually very effective.

In most cases, everything goes smoothly. But sometimes mistakes do happen – either during the treatment or because of a bad recommendation from your optician. The consequences of a mistake can be serious – for example, it could cause an astigmatism, limited night vision, dry eyes or permanent damage to your eyesight.

DID YOU KNOW: Over 100,000 people a year in the UK undergo laser eye surgery.

How to ask for help

There’s no doubt about it – we rely on our eyesight every day, and if your vision has been affected by negligence then it can truly be life-changing.

Eye damage may have affected your ability to work, drive, read and play sports or take part in hobbies. And on top of everything else, it can also have an impact on your mental health: causing depression, anxiety and a lack of confidence or self-esteem.

A trained legal adviser will be able to help you get access to the right personal injury solicitor for your case, and to make the process of claiming as simple and straightforward as possible. Importantly, they’ll leave you with the time and energy to focus on getting things back on track.

Your adviser will have the expertise to be able to let you know whether it’s likely you could make a compensation claim. And once they’ve put you in touch with one of their solicitors, you’ll receive the very best legal representation, and they will do most of the work on your behalf.

Make your claim on a no win no fee basis

Almost all personal injury claims are made on a no win no fee basis. This takes the financial risk out of making a claim, as you’ll only need to pay your solicitor if your case is successful.

Simply put, this means you’ll never be left out of pocket or with a bill you can’t afford: if your case is unsuccessful, your legal costs will be covered by ATE insurance taken out by your solicitor on your behalf.

If you do win your case and receive your compensation, you’ll pay your solicitor as a percentage of the money you receive. But you can rest assured that this will be a relatively small amount, so you’ll have the compensation you need for your recovery.

Read more about no win no fee

Starting a claim for optician negligence

The first step to making an optician negligence claim is to get in touch with a trained legal adviser for free on 0800 234 6438. When you speak to them, they’ll ask you some questions about the treatment you received and the effect it’s had. They’ll then be able to let you know whether they think you have a case.

At this point, there’s no obligation to go any further, but if you do decide you’d like to go ahead, the adviser can pass you on to one of their partner solicitors for a further free chat.

When making your case, your solicitor will look to prove that your eye injury was caused by your optician – one of the ways they might do this is by gathering evidence of the treatment you received and comparing it with the actions of other opticians to see whether they would have done things differently.

Last updated on: 21st October 2020

When you submit your details, you'll be in safe hands. Our partners are National Accident Helpline (a brand of National Accident Law, a firm of personal injury solicitors regulated by the Solicitors Regulation Authority). They are the UK's leading personal injury service. Their friendly legal services advisers will call you to talk about your claim and give you free, no-obligation advice. National Accident Law may pay us a marketing fee for our services.

By submitting your personal data, you agree for your details to be sent to National Accident Law so they can contact you to discuss your claim.

If you win your case, your solicitor's success fee will be taken from the compensation you are awarded - up to a maximum of 25%. Your solicitor will discuss any fees before starting your case.