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Our Guide to Personal Injury Claims

Jargon-free information about claiming

If you’ve suffered from an injury which was somebody else’s fault and are thinking about making a personal injury claim, then it’s likely you have some questions about what’s involved.

There’s a lot of information available on the internet, and it’s very easy to become bogged down in legal jargon and complicated terms which can make the process of claiming even more confusing.

That’s why we’ve put together a simple guide which gives honest, straight-forward information about claiming, and deals with legal issues in a way which is easy to understand.

Whether you have a specific question in mind or are just looking for more details around how personal injury claims work, you can browse the information here for the answers you need.

And if you’re still feeling unsure, you can reach a trained legal adviser for free on 0800 234 6438 – they’ll never pressure you into making a claim but will be happy to answer any questions you might have.

Making the claims process as simple as possible

We know that the time following an injury can be incredibly stressful. As well as dealing with the physical pain, you might also be feeling alone and isolated.

It’s easy to put off starting a claim because you think it might be time-consuming or stressful – you might just want to focus on your recovery, without having to worry about a personal injury case.

Your legal adviser will do everything they can to make the claims process as simple as possible. Right from the start, they’ll speak to you in simple terms – giving you straight answers and protecting you from hidden fees or costs.

They’ll then be able to save you the time and effort of finding a solicitor, by putting you in touch with one of their specialist partner law firms who will have experience dealing with cases like yours. Once they’ve passed you over, your solicitor will be able to do most of the paperwork on your behalf and will negotiate your compensation for you.

You’ll be left with the time and space to focus on your recovery and getting things back to normal, but your solicitor will work hard to secure you compensation so that you can get the financial support you need.

Taking the first steps

Starting a claim today is easy. The first thing to do is get in touch for free on 0800 234 6438. The adviser you will speak to is legally trained, which means they’ll be able to let you know whether you could make a compensation claim.

They’ll also be happy to answer your questions, without any pressure to go ahead with a claim. But if you do choose to start your claim, they can pass your case on to a specialist personal injury solicitor for another free conversation.

The solicitor will ask some more questions about what happened to you, so that they can understand the best way they can help. Then, if you’d still like to continue, they’ll get in touch with the other party to let them know of your intention to make a compensation claim.

Your solicitor will negotiate your compensation on your behalf but will keep you updated with any progress or offers of compensation. They’ll also be on-hand to advise you on whether it’s best to accept an offer or to hold out for a better offer.

Last updated on: 12th February 2020
About the Author
Nicola Laver LLB

Nicola Laver LLB

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Nicola is a dual qualified journalist and former solicitor. She is a legal journalist, editor and author with more than 20 years’ experience writing about the law.

About the Author

Nicola Laver LLB

Nicola is a dual qualified journalist and former solicitor. She is a legal journalist, editor and author with more than 20 years' experience writing about the law.

We know that making a claim can feel daunting. We're here to help with that. When you submit your details, you'll be in safe hands. Our partner is National Accident Helpline – the UK's leading personal injury service. Their friendly legal services advisers will call you to talk about your claim and give you free, no-obligation advice. National Accident Helpline may pay us a marketing fee if you decide to proceed with your case.

If you win your case, your solicitor's success fee will be taken from the compensation you are awarded - up to a maximum of 25%. Your solicitor will discuss any fees before starting your case.