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Bus Passengers Injured in an Accident

Claim compensation if you’ve been injured in a bus accident

Because buses and coaches can carry such a large number of passengers, both seated and standing, there is potential for numerous injuries in the unfortunate event of a collision, emergency stop or other accident.

Bus passenger injuries occur when passengers are thrown around in the bus, likely because they are not properly restrained. Common injuries include: cuts, bruises, whiplash, fractures and head injuries.

Find out more about whiplash injury compensation.

If you’ve been injured as a passenger in a bus or coach accident, you are entitled to claim for personal injury compensation. Personal injury compensation helps to compensate you for your pain and suffering, for any expense that were incurred as a result of the accident and for lost earnings.

In 2019, there were 3,085 reported passenger injuries or deaths in bus accidents across Great Britain. This is actually a reduction compared to 2018, when 3,801 were killed or injured.

SOURCE: gov.uk

It’s always best to speak to a qualified injury lawyer about your claim. They will be able to determine your likelihood of success and advise you on your next steps, and help you decide whether you want to sue for bus accident injuries.

Who to make a compensation claim against

Who you will claim from depends on the details of your case. Who was it who acted negligently? If the accident was the bus driver’s fault, you will claim compensation from the bus or coach company that you were travelling with. On the other hand, if another road user was responsible for the accident, you will claim against him or her. The accident may have even been caused by poor road maintenance. In this case, you will be able to claim from the council or other responsible authority.

DID YOU KNOW: Drivers are required to have insurance to cover the costs of any compensation claims arising from accidents.

Bus accidents involving other vehicles

When a bus crashes, it is not only the passengers who are in danger of suffering personal injuries. Other road users, such as car drivers, cyclists, motorbike riders and pedestrians can also be at risk of injury. If you’ve been injured as the result of an accident caused by a bus, then you could be entitled to make a claim for compensation. As is the case with all other drivers on the road, bus drivers must have insurance that will cover them int he event of an accident. Any personal injury claim you make will be against the insurance policy held by the bus driver (or his company).

The scale of bus accident injuries

Although the vast majority of bus journeys pass off completely safely and with no injury, the sheer numbers of such journeys which take place every year mean that accidents are sometimes bound to happen. According to the latest figures collected by the Department for Transport, there were 4.32 billion journeys made by bus in England in 2018/19, with just over half of these journeys taking place in London. The figure is based on estimates provided by the bus companies themselves which count each time someone boards a bus as a single separate journey.

SOURCE: gov.uk (PDF)

The legal obligations of bus companies

In some parts of the media, the concept of claiming for compensation following an injury has been somewhat misrepresented, usually by focusing on unusual and egregious cases in which disreputable solicitors and/or clients attempted to take advantage of the system. The truth of the matter, however, is that the very nature of the so called ‘no win no fee’ system – under which solicitors only receive a fee for their work if they win the case – means that a personal injury solicitor is only going to take on those cases in which there is a good chance of success. In order to provide this chance of success, a case will have to involve circumstances where you place a degree of trust in somebody – in this case a bus company – and they abused that trust by behaving in a negligent manner, and that negligence resulted in you suffering a pesonal injury.

Anyone running a bus company, for example, has to have been granted a Public Service Vehicle (PSV) Operators licence, and in order to receive it they have to abide by the details of legislation such as the Public Passenger Vehicles Act 1981, the Public Service Vehicles (Operators’ Licences) Regulations 1995 and the Road Transport Operator Regulations 2011.

DID YOU KNOW: A PSV Operator’s Licence is required for all vehicles designed or adapted to carry nine or more passengers who pay for their journey.

Amongst the steps which the holder of a PSV Operator’s Licence is obligated to take are the following:

Given the raft of legal measures which the provider of a bus service has to work around, any injury which is caused by negligence or the failure to meet any of these obligations is clearly a serious matter and deserves to be compensated. Not only will compensation mark the unfairness of the way in which you’ve been treated, it will also ensure that you don’t end up being financially worse off thanks to the negligence of another party.

Bus accidents caused by poor road conditions

If the accident which caused your injury was the result of poor road conditions then the responsibility will rest with the relevant Local Authority rather than the bus company. The legislation covering the upkeep of roads is contained in the Highways Act of 1980. This states that a Local Authority must make ‘reasonable efforts’ to keep the road safe. These efforts cover the repair of damage, the removal of obstructions and the treating of snow and ice.

Demonstrating that the Local Authority has been negligent will require showing that they were aware of the problem and had a reasonable length of time to deal with it. This may mean making a Freedom of Information request to establish how often the road has been inspected and whether any reports of the problem had been recorded. If need be, you can bolster your case by requesting any CCTV footage of the incident, and, according to the Department for Transport, 82% of buses have CCTV fitted.

DID YOU KNOW: If the accident you’re involved in was caused by an uninsured driver you can still make a claim via the Motor Insurers’ Bureau.

Get free legal advice about your claim

Many personal injury lawyers not only offer free initial consultations, but they also choose to sue the bus company involved on a no win no fee basis. This means that there are no upfront fees and if you lose, you will not be responsible for covering the costs of your legal fees.

Our partners have great relationships with hundreds of no win no fee solicitors across the UK. If you’re serious about bringing you claim, they will be happy to connect you with the right professional for you.

Speak to an advisor for advice

We understand that making a claim for compensation can be a little intimidating. You can get in touch with a trained legal adviser by filling out the online claim form on this page or giving them a call free on 0800 234 6438. They’ll be glad to answer any questions and set your mind at ease!

Other Important Information

*No Win No Fee

  • Although all our cases are handled on a no win no fee basis, other costs could be payable upon solicitors request. These will be fully explained to you before you proceed. Most customers will pay 25% (including VAT) of the compensation they are awarded to their law firm, although this may vary based on individual circumstances. Your solicitor may arrange for insurance to be in place for you to make sure your claim is risk free. Termination fees based on time spent may apply, or in situations such as: lack of cooperation or deliberately misleading our solicitors, or failing to go to any medical or expert examination, or court hearing.
  • *Criminal Injury Claims

  • If you want to make a claim for a criminal injury, you are not required to use the services of a claims management company to pursue the claim. You can submit your claim for free on your own behalf, directly to the Criminal Injury Compensation Authority (England, Wales, and Scotland) or the Criminal Injury Compensation Scheme (Northern Ireland).
About the Author

Nicola Laver LLB

Nicola is a dual qualified journalist and non-practising solicitor. She is a legal journalist, editor and author with more than 20 years' experience writing about the law.

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If you win your case, your solicitor's success fee will be taken from the compensation you are awarded - up to a maximum of 25%. Your solicitor will discuss any fees before starting your case.